Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Miller

Elizabeth Miller

October 17, 2025

5  out of  5
rating by Elizabeth Miller
"Felicia was very helpful in answering my question!"
Profile photo of Kathy Hannah

Kathy Hannah

October 9, 2025

5  out of  5
rating by Kathy Hannah
"We absolutely love State Farm! I have to thank Rachel for EVERYTHING she has helped us with she was referred to us by our daughter a long time ago, it’s been a pleasure doing business with SF. All the girls up there are amazing and so easy to talk to. thank you Felicia for your kindness and help."
Profile photo of Lauren B.

Lauren B.

October 8, 2025

5  out of  5
rating by Lauren B.
"The customer service is always top notch and everything at the office is very responsive and quick, even with texting. Thank you, Cary Bohn State Farm."
Profile photo of Jaclyn Long

Jaclyn Long

October 8, 2025

5  out of  5
rating by Jaclyn Long
"Rachel Howard is our agent. She is very hands on, and efficient with our insurance needs. We run a plumbing business which requires us to provide various paperwork to our commercial customers. Rachel is always there, willing and ready to help. Highly recommend her and this agency."
Profile photo of Bri Owens

Bri Owens

September 24, 2025

5  out of  5
rating by Bri Owens
"Saira helped me recently with some issues I was having around a towing service and was diligent to ensure she supported the best she possibly could! Thankful for her help! Overall each of this locations team members are always quickly attentive and helpful! I love that I can simply text them and trust I'll get help that way since I can't always be avaliable for phone calls with my work!"
We responded:
"Thank you for the 5 star review. Saira is a real asset to our team!"
Profile photo of T Damron

T Damron

September 16, 2025

5  out of  5
rating by T Damron
"I was needing confirmation on policies. Saira was helpful in confirming for me. She as very sweet."
We responded:
"Thank you for your review! We appreciate your business. "
Profile photo of Michelle Rose

Michelle Rose

September 9, 2025

5  out of  5
rating by Michelle Rose
"I called and spoke with Saira today regarding a bill I received. She was very helpful, friendly and professional. It’s so nice in this day and age to speak with a live person and a friendly one at that!"
We responded:
"So glad Saira could help you. She’s a great asset to our team. "
Profile photo of Lori Hachtel

Lori Hachtel

September 8, 2025

5  out of  5
rating by Lori Hachtel
"Saira has been great to work with! She is very quick and informative."
We responded:
"Thank you Lori for being a long time customer snd we appreciate the review. "
Profile photo of Sandra Tindol

Sandra Tindol

September 8, 2025

5  out of  5
rating by Sandra Tindol
"Saira was friendly and helpful"
We responded:
"Thank you Sandra. We appreciate your long time business and the ⭐️⭐️⭐️⭐️⭐️ review. "
Profile photo of kirstie Buggar

kirstie Buggar

September 6, 2025

5  out of  5
rating by kirstie Buggar
"I work with Tiffany Jones and she is always kind and quick to respond! Definitely recommend to everyone!"
We responded:
"Thank you Kirstie. So glad Tiffany was able to help you. "
Profile photo of DOYLE GREEN

DOYLE GREEN

September 5, 2025

5  out of  5
rating by DOYLE GREEN
"Felicia was very helpful with my problem today and she will get it taken care of."
We responded:
"Thank you Doyle fur being a long time customer. Glad Felicia was able to help you. "
Profile photo of Maci Moore

Maci Moore

August 21, 2025

5  out of  5
rating by Maci Moore
"I worked with Maria at this location from Houston and it was the most seamless process. After feeling like I was wheeling and dealing with other companies, I truly appreciated the prompt and honest quotes. I ended up switching my renters insurance as well and the quote came out to an unbeatable price. If you’re looking to save money and work with a very personable team who are honest and truly find you the best deal, this is the place. Don’t do what I did and put your cell and email on one of those “best quote sites” and have twenty companies calling 3-5 times a day. I had shopped around for over a year and I am more than happy with Maria’s kindness, customer service and amazing rate. Don’t hesitate, call them! It’ll be the last call you have to make. Learn from my mistake. 😅"
We responded:
"Hi Maci, than you for your review. We appreciate your business and so glad that Maria provided remarkable service. 🚗"
Profile photo of Kacie Ishmael

Kacie Ishmael

August 21, 2025

1  out of  5
rating by Kacie Ishmael
"Don’t do business here. They don’t care about their customers. They can’t even take the time to call you back. Will only speak to you through text. They don’t care about helping you get discounts to try and save money. I am taking my business elsewhere."
We responded:
"Hi Kacie, sorry about your concerns for the customer service you received at our office. We do try to have high customer service standards but do occasionally miss the mark. We'd love to retain your business but do understand if you feel the need to look for another carrier."
Profile photo of Gary Hurse

Gary Hurse

August 11, 2025

5  out of  5
rating by Gary Hurse
"I found Cary Bohn- State Farm Insurance Company to be very helpful with solving my insurance needs. Maria handled my insurance business in a professional manner. I appreciate the prompt service and professionalism. Gary Hurse"
We responded:
"Thank you Gary. We are very blessed to have you as a customer and Maria on our team. "
Profile photo of Dianna Brashier

Dianna Brashier

August 8, 2025

5  out of  5
rating by Dianna Brashier
"Rachel Howard was amazing to work with. She was able to help us when other insurances couldn’t. Thank you Rachel for being so amazing. We look forward to working with you."
We responded:
"Thank you so much for the review. So glad Rachel was able to help you. "
Profile photo of Randy Medlock

Randy Medlock

July 21, 2025

5  out of  5
rating by Randy Medlock
"Maria was fabulous to work with when switching to State Farm. She made the transition seamless and worked around my busy schedule. Give her a call for your insurance needs"
We responded:
"Thank you Randy! Even though it’s State Farm and not Allstate, we love you ;-)"
Profile photo of Carole Shaffer

Carole Shaffer

July 2, 2025

5  out of  5
rating by Carole Shaffer
"Very professional , helpful and compassionate thru a very ruff time."
We responded:
"Thank you Carole for your ⭐️⭐️⭐️⭐️⭐️ review and glad we can help when things are rough. "
Profile photo of Caleb De Leon

Caleb De Leon

June 26, 2025

5  out of  5
rating by Caleb De Leon
"Cary Bohn State Farm is highly recommended! Malorie was super helpful! She help me get the best coverage I needed and made it fast and easy! Also, it’s been about a year since I started using State Farm and they are still the most professional and helpful insurance company I’ve ever dealt with. Thank you for all the help this morning, Maria!!!"
We responded:
"Thank you Caleb! Glad Malorie got you taken care of. "
Profile photo of Maison Jones

Maison Jones

May 30, 2025

5  out of  5
rating by Maison Jones
"This office goes above and beyond for their customers."
We responded:
"Thank you Maison for your review. "
Profile photo of Brayden Jones

Brayden Jones

May 30, 2025

5  out of  5
rating by Brayden Jones
"Customer service is great!"
We responded:
"Thank you Brayden for your kind words. "
Profile photo of B. B.

B. B.

May 7, 2025

1  out of  5
rating by B. B.
"Would not recommend. Overpriced all they do is sell you the policy then hang you out to dry when you have an actual claim. Too bad we don't have more options in Decatur."
We responded:
"Hi Tyler, sorry that you feel that way. I know we have tried to help as much as we could. We even offered a review with Cary to make sure you felt you had the appropriate coverages. Also so you could go over your claims concerns with him as well. "
Profile photo of Thomas Norstrom

Thomas Norstrom

April 9, 2025

5  out of  5
rating by Thomas Norstrom
"Tiffany was great and very helpful. I’m very glad to be with State Farm"
We responded:
"Thank you Thomas. Glad Tiffany could help you out. "
Profile photo of Norma Sanchez (Independent consultant)

Norma Sanchez (Independent consultant)

April 5, 2025

2  out of  5
rating by Norma Sanchez (Independent consultant)
"Just expensive evry time you renew it goes up and up and if you have 2 cars is more expensive"
We responded:
"Hi Norma, sorry this has been your experience. Feel free to contact our office to schedule a review with Cary. "
Profile photo of Tammy C

Tammy C

April 4, 2025

5  out of  5
rating by Tammy C
"Thank you Amanda for helping me with the policy. I appreciate you being so pleasant and professional."
We responded:
"Thank you for the 5 ⭐️ review Tammy!"
Profile photo of troy chandler

troy chandler

April 1, 2025

5  out of  5
rating by troy chandler
"Cary Bohn State Farm Insurance has been great! With the turbulence of the auto and home insurance market every little bit of savings counts. Rachel has been great looking for discounts and working with me to find the best insurance options available. Go see them and see what they can do for you :)"
We responded:
"Thank you Troy! So glad Rachel has been able to help save you some money. "